To ensure that the email we send you ends up in your inbox, and isn’t mistakenly sent to the junk folder, please whitelist our email addresses, which are email@example.com and firstname.lastname@example.org. It is important to be notified when buyers and sellers reach out to you.
Below is information on how to whitelist us with Gmail, Outlook, Apple Mail, Hotmail, Yahoo, AOL, and Thunderbird. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.
Also, if you find Otonomy.ca in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the “not spam”, “not junk” or similar button, as that will train your program to whitelist it.
1. First, if you find an email from us in your Gmail spam folder, select our email and click the “Not Spam” button
2. Next, open an email that you have received from us
3. Click on the little down-pointing-triangle-arrow next to “Reply”:
4. Click “Add Otonomy.ca to Contacts list”
1. On the Tools menu, click Options
2. On the Preferences tab, click Junk E-mail
3. On the Safe Senders tab, click Add
4. Add email@example.com and firstname.lastname@example.org where it says “Add address”
5. Click OK
Apple Mail for OS X
1. First, if an email from email@example.com or firstname.lastname@example.org ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.
2. Go to Mail > Preferences from your Mail menu
3. Go to the Rules tab
4. Select Add Rule
5. Give this rule a name such as “Otonomy Emails”
6. Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “email@example.com” and/or “firstname.lastname@example.org”
7. From the actions, select ‘Move message’ to mailbox ‘Inbox’.
8. Click “OK”
To whitelist our addresses with Hotmail you will need to add @otonomy.ca to your Hotmail Safe List. Here’s how:
1. First, if you find an email from us in your Hotmail junk folder, open the email and click “Not Junk”
2. Next, check to see if the Otonomy.ca email addresses are on your Blocked Senders list. If you find these emails on your Hotmail blocked senders list, select it and click on the “Remove” button.
3. Next, open your mailbox and click “Options” in the upper right-hand corner
4. At the top of the page, click on the “Junk E-mail Protection” link
5. Next, click on “Safe List”, which is down near the bottom
6. Copy and paste Otonomy.ca where it says “Type an address or domain”
7. Click the “Add” button
AOL (yes, its still a thing)
To add Otonomy emails to your AOL address book:
1. Open an email from us and then click the ‘This Is Not Spam’ button
2. Click the Mail menu and select Address Book
3. Wait for the Address Book window to pop up, then click the ‘Add’ button
4. Wait for the Address Card for the New Contact window to load
5. Paste support or email@example.com into the ‘Other E-Mail’ field
6. Make our “From” address, the Primary E-Mail address by checking the appropriate box
7. Click “Save”
To whitelist the Otonomy.ca addresses with Yahoo!, you will need to set up a “filter” after first taking the following steps:
1. If you find an email from Otonomy.ca going to your Yahoo! bulk folder, open it and click “Not Spam”
2. Be sure that any otonomy.ca addresses are not in your “Blocked Addresses” list. If either Otonomy.ca address is on your “Blocked Addresses” list, select it and click “Remove Block”
Now to create the filter:
3. Open your mail and click on “Mail Options” in the upper right-hand corner
4. Select ‘Filters’ (in the bottom left corner)
5. On the Filters page, click “Add”
6. Select the “From header:” rule, and add “contains” and otonomy.ca, which tells the system to put the email with @otonomy.ca in your inbox and not the bulk folder.
7. Click the “Choose Folder” pull-down menu and select ‘Inbox’
8. Pick the Add Filter button
To whitelist in Thunderbird, you will need to add firstname.lastname@example.org and email@example.com to your address book and then set up your Thunderbird Junk Mail Controls to whitelist your address book.
1. First, if you find an email from firstname.lastname@example.org or email@example.com in your Junk folder, right-click on our email and choose “Mark as Not Junk”
2. Next, click the Address Book button
3. Highlight the Personal Address Book
4. Click on “New Card”
5. In the “Contact” tab of the new card, copy and paste the addresses to the email dialog box
6. Click “Ok”
7. Next, to whitelist your address book, select “Tools > Junk Mail Controls” from the drop-down menu
8. Update the “White Lists” module under the “Settings” tab by selecting “Personal Address Book” from the drop-down menu, and then check the box next to “Do not mark messages as junk mail”
9. Click “Ok”